What To Expect When You Contact Us By Phone, Email or Text

While we answer our phone when not in sessions with clients, you may initially get our voice-mail. We will get back to you as soon as we possibly can. Simply leave us your phone number and a brief message. You may also wish to text or email us.

Many people prefer to have a short, no cost, telephone conversation so we both can determine if working together makes sense. We may also discuss whether individual therapy, couples counseling or family therapy makes best sense. If it doesn’t look like we will be the best counselors for your situation, we may suggest several counselors who might be a better match for you.

We will answer all of your questions regarding payment for our services. Although we are not part of the insurance system, we do have reasonable fees for counseling services. Our rates are reasonable. We also offer a sliding fee scale. We will do our best to to accommodate your busy life with flexible scheduling, including offering evening and Saturday times. Please let us know if you wish clarification on directions to our office.

What To Expect When You Arrive

Our intent is for you to feel very welcome and relaxed. If there is room, please park in the parking lot just behind, or on the west side of our building.  If there is not room, we have 2-hour parking on the street, just east of our building. You may enter our building through either the front or the back door. We will do our best to have an intake form out for you on one of the chairs in the large reception area. Our intake form takes less than minutes to fill out.

Our building has two restrooms along the hallway. The one nearest the reception area is for men our women and is handicap accessible. The one closer to the back door is for woman. In addition to the drinking fountain, we do our best to have bottled water for you in our office.

Once you have filled out our intake forms, just go to our office, which is directly across from the chairs in the reception area.  There is internal signage to help you locate it. If our office door is closed, it may be that we are finishing up with another client. Please wait for no more than 5 minutes after your scheduled time, then knock on our office door if we haven’t yet come out to greet you.

Once we do meet you and invite you into our office, we will answer any preliminary questions you have prior to starting. Remember, everything is confidential. We will start with going over our confidentiality policy including the few exceptions to complete confidentiality, having to do with risk of harm to yourself or another.

Because restoring balance and contentment in your life is a process, which may take time, commitment and some financial investment on your part, it is best not to have unrealistic expectations. Most people do feel that their lives improve through counseling.  Thank you for taking the time to read this. We look forward to working with you.

– Richard & Bonnett Chandler

PS  If you need to cancel, or reschedule, we appreciate giving us as much advance notice as possible.

[ The St Cloud Counseling Service Area that we serve: Saint Cloud, Waite Park, Sartell, Sauk Rapids, St Joseph, Collegeville, Rice, Foley & Central Minnesota Zip Codes: 56301, 56302, 56303, 56304, 56387, 56377, 56379, 56307, 55302, 56310, 56314, 55319, 55320, 56321, 56374, 56345, 56352, 55362, ]  * Telephone sessions may be arranged.  Although we do not accept insurance, our rates are very affordable. We have a sliding fee scale with reasonable minimums.  * We Welcome & Affirm LGBTQ Clients.